Fix Xbox Game Pass Ultimate Cannot Claim Games with Gold

In this guide, we will show you a couple of workarounds to fix the issue wherein Xbox Game Pass Ultimate users are unable to claim games with gold. This service from the Redmond giant grants users access to a rotating catalog of games from a range of publishers. The passes are segregated into multiple tiers, with the Ultimate one belonging to the top tier and offering a ton of goodies. Well, at least on paper because its implementation is anything but that.

Xbox Game Pass Ultimate Cannot Claim Games with Gold

Numerous Xbox Game Pass Ultimate users have voiced their concern that they are unable to claim games with gold [such as “The Vale: Shadow of the Crown” in June]. This issue is mostly affecting those set of users who have recently upgraded from Gold to Ultimate in May or June and have made their Ultimate pass purchase literally useless. With that said, there does exist a workaround that might help you mitigate this issue. So without further delay, let’s check it out.

Fix Xbox Game Pass Ultimate Cannot Claim Games with Gold

Xbox Game Pass Ultimate Cannot Claim Games with Gold

As of now, the only workaround that is spelling out success for the users involves getting in touch with Microsoft Support and asking them either to add those games to your account or deactivate and reactive your account. The latter will refresh your account settings and you’ll then be able to get access to the game without any issues.

Xbox Game Pass Ultimate Cannot Claim Games with Gold

So these were the two workarounds that should fix the issue of Xbox Game Pass Ultimate users being unable to claim games with gold. As far as the official stance on this matter is concerned, the developers are aware of this issue, but they haven’t given out any ETA for the rollout of a fix. As and when that happens, we will update this guide accordingly. In the meantime, the aforementioned workarounds are your best bet.


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