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Sony WH-1000XM4/XM5 Speak to Chat activates randomly [Fix]

In this guide, we will show you a couple of potential workarounds to fix the issue of Speak to Chat feature activating randomly in Sony WH-1000XM4 and WH-1000XM5. When it comes to wireless noise-cancellation headphones, then Sony has established quite a name for itself. In this regard, its XM4 and XM5 are two of the most popular players in this domain. However, in spite of all the goodies that it has to offer, it isn’t free from its fair share of issues either.

Sony WH-1000XM4 Speak to Chat

Numerous users have voiced their concern that the Speak to Chat feature tends to get activated randomly on their Sony WH-1000XM4 and WH-1000XM5 headphones. They have to then unplug the headphone, turn on Bluetooth and connect it to the phone app to turn the speak-to-chat off. But even after carrying out such a lengthy process, the changes of issues reappearing aren’t negated. With that said, there does exist a few nifty workarounds that could help you rectify this bug. So without further ado, let’s check them out.

Fix Sony WH-1000XM4/XM5 Speak to Chat activates randomly

Sony WH-1000XM4 Speak to Chat

It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success. So with that in mind, let’s get started.

FIX 1: Via Touchpad Gesture

The easiest fix is to just tap via two fingers on the touchpad and the Speak to Chat feature will no longer get randomly activated in Sony WH-1000XM4 and WH-1000XM5.

FIX 2: Disable the Touch Sensor Control Panel

  1. Launch the Sony Headphones Connect app and go to the System tab
  2. Then disable the Touch sensor control panel.
  3. Check if it fixes Speak to Chat feature activating randomly in Sony WH-1000XM4/XM5.Sony WH-1000XM4 Speak to Chat

FIX 3: Reinstall Firmware

Some users were able to rectify this issue after reinstalling the latest firmware v1.1.3 [via Mr.Walkman]. So first downgrade to an earlier version and then re-upgrade back to the latest version 1.1.3. This should resolve the underlying issue.

Sony WH-1000XM4 Speak to Chat

That’s it. These were the three different methods to fix the issue of Speak to Chat feature activating randomly in Sony WH-1000XM4 and WH-1000XM5. As far as the official stance on this matter is concerned, the developers are aware of this issue, but they haven’t given out any ETA for the rollout of a fix. As and when that happens, we will update this guide accordingly. In the meantime, the aforementioned workarounds are your best bet.


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