Nvidia Shield TV version 9.1 update: Netflix, Prime Video not working [Fix]

This guide will show you a couple of methods to fix the Netflix not working issue in Nvidia Shield TV after the version 9.1 update. This Android TV-based digital media player holds a slew of nifty features up its sleeves. Apart from the ability to play and stream games on a local network, it also allows you to stream content from various sources. Moroever, the support for 4K resolution proves to be the icing on the cake.

netflix not working Nvidia Shield TV version 9.1 update

However, in spite of all the goodies attached, it isn’t free from its fair share of issues. As of now, various users have voiced their concern that Netflix is not working on their Nvidia Shield TV after installing the version 9.1 update. Whenever they are trying to launch the app, they are instead been greeted with the “not certified for use on this device” error message.

netflix not working Nvidia Shield TV version 9.1 update

Moreover, the likes of Hulu, Prime Video, and HBO have a similar fate as well. To resolve this issue, users have tried the basic workarounds of reinstalling the apps and even resetting their TV, but to no avail. If you are also on the same page, then fret not. In this tutorial, we will make you aware of a few nifty workarounds that shall help you rectify this issue once and for all. Follow along.

Fix Netflix not working in Nvidia Shield TV after version 9.1 update

netflix not working Nvidia Shield TV version 9.1 update

It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. So with that in mind, let’s get started.

FIX 1: Remove External Drives

Many users were able to resolve this issue after removing all the external USB devices from their TV. So try out this tweak and then see if it works out in your favor or not.

FIX 2: Downgrade Nvidia Shield TV to Version 9

Since the issue first came to light after installing the latest buggy update version 9.1, therefore, you should consider rolling back to the earlier stable 9.0 build. To do so, please refer to our guide on How to Downgrade Nvidia Shield TV.

netflix not working Nvidia Shield TV version 9.1 update

That’s it. These were the two different methods that shall help you fix the issue of Netflix not working on Nvidia Shield TV after installing the version 9.1 update. As far as the official stance on this matter is concerned, the developers are aware of this issue, but they haven’t given out any ETA for the rollout of a fix. As and when that happens, we will update this guide accordingly. In the meantime, the aforementioned workarounds are your best bet.


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