Fix Google Nest Hub/Max Won’t Turn on, Stuck on G Logo

In this guide, we will show you the steps to fix the issue of Google Nest Hub/Max not turning on or getting stuck on the G Logo. The Nest Hub and its Max variant are among the most popular smart home devices. The reasons for the same are aplenty. Its voice-controlled smart display feature via Google Assistant, the ability to directly stream contents via YouTube and Netflix, the wireless music streaming functionality via Bluetooth, the ability to control various smart home devices, and the list goes on.

However, not everyone is able to make full use of these features. A slew of complaints are lined up across Google Support Forums regarding the device’s inability to function correctly. For some, it is just not booting up, whereas, for others, the nest Hub is stuck on the G Logo and then goes back to the black screen. If you are also facing any of these issues, then fret not. In this guide, we will be sharing various methods to fix the issue of Google Nest Hub/Max not turning on or getting stuck on the G Logo.

Fix Google Nest Hub/Max Won’t Turn on, Stuck on G Logo

Given hereby are three potential fixes for the aforementioned issue. The first two are user-shared workarounds that have spelled out success for some of these users, whereas the rest two have been shared by a Google Community Specialist.

Fix 1: The Basic Fixes

• First off, unplug the device, leave it in that state for a couple of minutes and then plug it back in. Now try booting it up and check if the issue is fixed or not.
• Next up, verify that the brightness offset in the Google Home App isn’t set too low.

Fix 2: Reboot Google Nest Hub/Max

In some instances, restarting the device is more than sufficient to rectify the issue causing bug. So before moving on to any of the advanced fixes mentioned below, you should first give your device a restart. Here’s how:

1. To begin with, make sure the Nest Hub and your smartphone are connected to the same wireless network.
2. Then launch the Google Home app on your device.
3. Now tap on your device’s name and then tap on the Settings icon.
4. Then tap on the overflow icon situated at the top right and select Reboot. The Nest Hub will now restart.
5. Once it boots up, verify if the issue of Google Nest Hub/Max not turning on or getting stuck on the G Logo has been fixed or not.

Fix 3: Reset Google Nest Hub/Max

Resetting the device will revert all the settings to their factory default state. Since the device will then function in a fresh new environment, it might fix the underlying issue as well. However, it will delete all the data from your device. So if that’s well and good, then follow the below steps:

On the back of Nest Hub or Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub/Max will let you know that it’s resetting. Once the rest is done, set up your device and then check if it is able to fix the issue of Google Nest Hub/Max not turning on or getting stuck on the G Logo.

Fix 4: Google Shared Tips and Tricks

The following are the workarounds shared by a Google Support Forum Community Specialist Member.

For: Google Nest Hub (1st gen)

1. Please ensure that you are using the official power adapter that came with the Nest display.
2. Please plug your device in a different power outlet, and then attempt a reboot.
3. If this issue is unresolved, please perform the workaround below:
   • Place the device in Recovery Mode: unplug the device then hold down the volume button while plugging the device back in. Release the volume button once the device turns back on.
   • Attempt a Factory Data Reset once the device boots into Recovery Mode: hold down both volume up and volume down buttons at the same time.

Google Nest Hub (2nd gen) and Google Nest Hub Max

1. Please ensure that you are using the official power adapter that came with the Nest display.
2. Please plug your device in a different power outlet, and then attempt a Factory Data Reset.
3. If this issue is unresolved, perform the workaround below:
   • At the back of the Nest display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up
   • Repeat step one, 10 more times. (For a complete total of 11 times).
   • After plugging the power cord back in, wait a few moments for the device to reset. It will announce “Welcome to Google Home” to signify that it’s ready for setup.

So with this, we round off the guide on how you could fix the issue of Google Nest Hub/Max not turning on or getting stuck on the G Logo. We have shared four different fixes for the same. Do let us know in the comments section which method spelled out success for you.

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