Numerous Galaxy S23 Ultra users have reported that Face Unlock is not working and they are greeted with the Face Doesn’t Match Error when trying to unlock their device. Whenever they are trying to put it to the test, they are instead greeted with the Face Doesn’t Match Error. This is happening in spite of good lighting conditions and users have even removed the screen protectors but it didn’t do any good either.
While the initial culprit was assumed to be a software side bug but there are many users on the same firmware versions as the affected ones but they haven’t faced any Face Unlock related issues. So it’s quite early to pinpoint the fingers at the potential culprits. With that said, there do exist a few nifty workarounds that should help you rectify this bug. So without further ado, let’s check them out.
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Fix Galaxy S23 Ultra Face Unlock not working: Face Doesn’t Match Error
It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success. So with that in mind, let’s get started.
FIX 1: Re-Add Face Data
- To begin with, head over to Settings > Biometrics and security.
- Then go to Face Recognition and tap on Remove face data.
- Now tap on Register face > plus icon and add your face.
- Check if it fixes Face Unlock not working on Galaxy S23 Ultra.
FIX 2; Add Alternate Appearance
- Head over to Settings > Biometrics and security > Face recognition.
- Then tap on ‘Add alternative appearance to enhance recognition.’
- Now add your face via a slightly different angle and outlook and save it.
- Check if it fixes Face Unlock not working on Galaxy S23 Ultra.
FIX 3: Disable Lock Screen Swipe
- Head over to Settings > Biometrics and security > Face recognition.
- Then disable the toggle next to Stay on the Lock screen until swipe.
- Check if it fixes Face Unlock not working on Galaxy S23 Ultra.
FIX 4: Enable Faster Recognition
- Head over to Settings > Biometrics and security > Face recognition.
- Then enable the toggle next to Faster Recognition.
- Check if it fixes Face Unlock not working on Galaxy S23 Ultra.
FIX 5: Disable Require Open Eyes
- Head over to Settings > Biometrics and security > Face recognition.
- Then disable the toggle next to Require Open Eyes.
- Check if it fixes Face Unlock not working on Galaxy S23 Ultra.
FIX 6: Enable Brighten Screen
- Head over to Settings > Biometrics and security > Face recognition.
- Then enable the toggle next to Brighten Screen and check out the result.
These were the various methods that should help you fix the Face Unlock not working issue which is resulting in the Face Doesn’t Match Error on Galaxy S23 Ultra. If you have any queries concerning the aforementioned steps, do let us know in the comments. We will get back to you with a solution at the earliest.
Barry Hearn
What joke. None of your suggestions worked. This phone is supposed to be the best on the market. On my iPhone 12 Pro Max face recognition works effortlessly.
Robert
None of these worked.