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Amazon Prime Video Internet Connectivity Problem on Apple TV [Fix]

In this guide, we will show you the steps to fix the Amazon Prime Video Internet Connectivity Problem on your Apple TV. This video-on-demand, OTT, and rental service from the cloud giant Amazon behold a plethora of films and television series spread across various genres. Apart from the third-party content, Amazon also has a slew of its own in-house programs which could enjoy across all the major platforms. However, it seems to be giving a tough time to the Apple TV users.

Amazon Prime Video Internet Connectivity Problem on Apple TV

A slew of complaints is lined up wherein users have voiced their concern that the Amazon Prime Video is displaying the ‘Internet Connectivity Problem’ error message on their Apple TV. In some instances, users are able to watch the preview before being greeted with the ‘Video Not Available’ error. For others, the issue is all the more concerning as the users aren’t even able to launch the app in the first place. If you are also in the same boat, then this guide will make you aware of a nifty workaround that will help you rectify this issue. Follow along.

Fix Amazon Prime Video Internet Connectivity Problem on Apple TV

Amazon Prime Video Internet Connectivity Problem on Apple TV

Users have already tried the basic workarounds of restarting the TV, router, and even reinstalling the app, but none of them spelled out success. So how to address this issue? Well, you will have to switch over to Google’s Domain Name Server from the current default one that has been assigned by your Internet Service Provider. So proceed ahead with the below steps to implement this fix.

  1. Head over to Settings > General > Network.
  2. Then go to Wi-Fi and select your network from the list.
  3. After that, select Configure DNS.Amazon Prime Video Internet Connectivity Problem on Apple TV
  4. Then choose Manual.Amazon Prime Video Internet Connectivity Problem on Apple TV
  5. Now type in 8.8.8.8 as the DNS Address and hit Done.
  6. It might look like 008.008.008.008 on your TV. That’s it.

As soon as you switch over to 8.8.8.8 DNS, it will fix the Amazon Prime Video Internet Connectivity Problem on your Apple TV. As far as the official stance on this matter is concerned, the developers are aware of this issue, but they haven’t given out any ETA for the rollout of a fix. As and when that happens, we will update this guide accordingly. In the meantime, the aforementioned workaround is your best bet.


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  • Thank much, Sadique. After trying many posted suggestions as to how to fix this problem, your solution was the only one that worked. And it is so simple. Just a note–I found Network directly in Settings, not General