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Cannot Sync iPod with Ventura 13.2: How to Fix

In this guide, we will show you a potential workaround that should help you fix the issue of being unable to sync iPod with Ventura 13.2. While these portable media players have long been discontinued by the Cupertino giant, however, the early buyers are still using it to this date, and have kept it as their prize possession.

Cannot Sync iPod with Ventura 13.2

However, the latest update to the macOS is giving them a tough time. In this regard, numerous users have vocied their cocnnern that they are unable to sync their iPod [mostly Classic] with the Music app as well as iTunes (via Retroactive) on Ventura 13.2. Whenever they are trying to perform a sync, they are straightaway greeted with the “unknown error -25170”.

Cannot Sync iPod with Ventura 13.2

On the other hand, some have said that their iPod does nitaily go to the ‘Don’t disconnect’ mode but soon leave that mode and goes back to the main menu, and subsequently the sync breaks. If you are also getting bugged by these issues, then this guide will make you aware of a nifty workaround that should help you rectify this bug. So without further ado, let’s check it out.

Fix Cannot Sync iPod with Ventura 13.2

Cannot Sync iPod with Ventura 13.2

As of now, the only workaround that is spilling out success for some users involves force quitting either AMPDeviceDiscoveryAgent, AMPDevicesAgent, or com.apple.amp.devicesui [whichever is currently running on your PC] and then restarting the service on their Mac. So do give it a try usign the below listed steps and then check out the results.

  1. Open Launchpad > Others and launch Activity Monitor.
  2. Then search either of the three process listed above.
  3. Now double click to open it and hit Close > Force Quit.Cannot Sync iPod with Ventura 13.2
  4. Then open Finder and relaunch that process from:
    /System/Library/PrivateFrameworks/AMPDevices.framework/Versions/A/Support

    Cannot Sync iPod with Ventura 13.2

  5. Now check if you are able to sync your iPod with Ventura 13.2.

As far as the official stance on this matter is concerned, the developers are yet to acknowledge this issue, let alone give out any ETA for the rollout of a fix. As and when any of these two things happen, we will update this guide accordingly. In the meantime, the aforementioned workaround is your best bet.


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  • Paul Boon

    Thank you so very much – that’s worked a treat!