In this guide, we will show you the steps to fix the issue of being unable to register a new fingerprint on your OnePlus device. Among all the tenth iterations of the OnePlus devices, it has been the Pro version that is standing out from among the crowds. Having an impressive hardware and retaining the alert slide as well as the Hasselblad camera, the reasons for the user’s inclination towards this offering seem to be justified.
However, in spite of all the goodies that it has to offer, it isn’t free from its fair share of issues either. As of now, various users have voiced their concern that they are unable to register a new fingerprint on their OnePlus devices. Whenever they are trying to do so, they are instead being greeted with the “Try Again. Unable to complete the fingerprint settings” error message. If you are also in the same boat, then this guide shall help you out. Follow along for the fixes.
Table of Contents
Fix Cannot Register a New Fingerprint in OnePlus
It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. So with that in mind, let’s get started. Droidwin and its members wouldn’t be held responsible in case of a thermonuclear war, your alarm doesn’t wake you up, or if anything happens to your device and data by performing the below steps.
FIX 1: Debug Fingerprint Sensors
First and foremost, you should carry out the manual fingerprint tests and subsequently debug and rectify the issue. Here’s how it could be done
- To begin with, bring up the Dialer app and type in the below command
*#899#
- After that, select Manual test and go to the Device Debugging tab.
- Then select Fingerprint test and carry out all the tests and calibrations listed there.
- Once done, restart your OnePlus device and check if you are now able to register a new fingerprint
FIX 2: Flash Persist Partition
If you flashed an incompatible mod or have performed a cross flash [flashing the firmware of a different region], then it might corrupt the persist partition. To rectify it, you will have to flash the persis partition corresponding to your region’s firmware. Here’s how it could be done:
- To begin with, unlock the bootloader on your device [it will wipe off all the data and could nullify the device’s warranty].
- Then download the stock firmware and extract the payload.bin file.
- Then copy the persist.img file and transfer it to the platform-tools folder.
- After that, enable USB debugging on your device and connect it to the PC via USB.
- Now type in CMD in the platform-tools folder address bar and hit Enter. This will launch Command Prompt.
- Then execute the below command to boot your device to the Fastboot Mode
adb reboot bootloader
- After that, type in the below command to flash the persist file
fastboot flash persist persist.img
- Finally, boot your device to the OS via the below command
fastboot reboot
- Check if you are now able to register a new fingerprint on your OnePlus device.
FIX 3: Fix Loss Of Fingerprint Sensor
In case there are any fingerprint sensor-related issues, then you will have to enable Factory Mode on your OnePlus device, carry out the FingerPrint calibration test, and finally replace the old fingerprint data with a new one. All this has been explained in this guide do check it out: How to Fix Loss Of Fingerprint Sensor Issue on any OnePlus Device.
FIX 4: Flash Firmware via Fastboot
If none of the aforementioned methods worked out in your favor, then your last course of action should be to flash the complete firmware via Fastboot. You may either do so by manually flashing all the partition files via Fastboot Commands or use the Fastboot Enhance Tool and get the job done on your behalf via that tool. So try out the instructions listed in the linked guides and it should rectify the underlying issue.
That’s it. these were the four different methods that shall help you fix the issue of being unable to register a new fingerprint on your OnePlus device. If you have any queries concerning the aforementioned steps, do let us know in the comments. We will get back to you with a solution at the earliest.
