Amazon Photos not working: How to Fix

In this guide, we will show you various methods to fix the issue of Amazon Photos not working. When it comes to cloud media storage services, then the offering rom Google was usually the go-to choice for the masses. However, the user’s inclination would slowly but surely shift over to the one that Amazon has to offer. After all, when Prime members get an unlimited full-resolution photos and 5 GB video storage, then there’s not much left to ask.

However, there is still one grey area that it needs to address at the earliest- and that is the buggy nature of the app. Numerous users have voiced their concern that Amazon Photos is not working along the expected lines. Whenever they try to upload an image, they are greeted with either of the two error messages: ‘something went wrong, please refresh your browser’ or ‘Upload error’. If you are also on the same page, then this guide shall help you out. Follow along for the fix.

Fix Amazon Photos not working

amazon photos not working

We have listed three different fixes below, the first two are shared by Amazon but didn’t work out for me, whereas the third fix managed to spell out success. You are free to try each of them and then check which one works out in your favor.

FIX 1: Reinstall Amazon Photos

Starting off with the first generic fix, Amazon recommends you uninstall the currently installed app and then reinstall its fresh version from scratch. This will recreate its data and populate its fresh instance from scratch, which in turn might rectify this issue. So refer to the below steps to give this fix a try:

  1. Head over to Settings > Apps > select Amazon Photos.
  2. Then tap Uninstall > OK in the confirmation prompt.amazon photos not working
  3. Now install it from App Store [iOS] / Play Store [Android].
  4. Launch it and check if Amazon Photos is working now or not.

FIX 2: Manually Upload Photos

The next fix recommended by Amazon advises you to manually upload the photos over to the cloud instead of being dependent on the automated process, at least for the time being. Here’s how it could be done:

  1. Launch the Amazon Photos app and tap on the smiley icon present at the top left.
  2. Then tap on the settings icon present at the top right and select Upload photos manually.
  3. Now select the desired photos and videos and hit Upload in the top-right corner.
  4. Check if it fixes the issue of Amazon Photos not working.

FIX 3: Downgrade Photos App

Since the issue first came to light after Amazon rolled out the latest update to its app, there’s every chance that the culprit might be this latest update itself. So to rectify ir, you will have to downgrade the app to its earlier stable build. Here’s how it could be done:

  1. Head over to Settings > Apps > select Amazon Photos.
  2. Then tap Uninstall > OK in the confirmation prompt.amazon photos not working
  3. Now download and install its older version from here.
  4. After that, go to Play Store and search Amazon Photos.
  5. Then tap on the overflow icon situated at the top right.
  6. Now, uncheck Enable Auto Update and test out the app.

That’s it. These were the three different methods that shall help you fix the issue of Amazon Photos not working. As far as the official stance on this matter is concerned, the developers are aware of this issue, but they haven’t given out any ETA for the rollout of a fix. As and when that happens, we will update this guide accordingly. In the meantime, the aforementioned workarounds are your best bet.


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